FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)
Title：FAQ
1. What products do you sell?
We sell resin DIY craft supplies, including glitter powder, mica pearl powder, sequins, resin alloy charms, filling accessories, and DIY starter kits.
2. Are your glitter and mica powder safe to use?
Yes. Our powders are non-toxic, high-pigment, and suitable for resin art, nail art, jewelry making, and slime. They are safe for craft use.
3. How long does shipping take?
Processing time: 1–3 business days
USA & Canada: 12–20 business days
UK & Europe: 15–25 business days
Australia: 18–28 business days
4. How can I track my order?
Once shipped, we will send a tracking number to your email. You can track your package on our website’s tracking page or the official logistics website.
5. Do you offer free shipping?
Yes! We offer FREE worldwide shipping on all orders over $49.
6. Can I return or exchange opened glitter/mica powder?
For hygiene and safety reasons, opened powder products cannot be returned or refunded. Unopened unused items can be returned within 30 days.
7. What if my package is lost or damaged?
Please contact us within 7 days of delivery with photos. We will resend items or issue a refund.
8. Can I mix your glitter and pearl powder in resin?
Absolutely! Our powders are specially designed for epoxy resin crafts, with high brightness and no fading.
9. Do you accept wholesale or bulk orders?
Yes, we welcome wholesale and bulk orders. Please contact us via email for wholesale prices.
10. What should I do if I have a problem with my order?
Simply send us an email with your order number and details. We will reply within 24 hours and solve your problem quickly.